FAQ

To track your order with Blackwall Footwear, simply enter the tracking number we’ve provided on our Track page. Please note that it may take 1–6 business days for the status of your order to appear after receiving your tracking number.

If you haven’t received a tracking number, please email us anytime at support@blackwallfootwear.com

Due to high call volumes, you may need to leave a message, and we will get back to you as soon as possible. Your satisfaction is our priority, and we are here to help you track your order efficiently.

If you have entered the wrong delivery address by mistake, please email us at support@blackwallfootwear.com
as soon as possible. If your order has already been shipped, we will do our best to correct the error afterward.

Our team at Peak Footwear works diligently to ensure you receive your order as quickly as possible. However, due to high demand, delivery times may
be longer in some locations. Typically, your order should arrive within
8-15 days after we receive your payment.

If you have any questions about your order, please email us at support@blackwallfootwear.com, available 24/7.

We are always here to provide you with accurate and timely information about your order.

At Blackwall Footwear, we are pleased to offer free shipping on all orders. No minimum purchase is required—just shop and enjoy the convenience of free delivery to your doorstep.

We apologize for any inconvenience caused!

Sometimes shipping carriers make mistakes, but rest assured, we’re here to help. Simply reach out to us at support@blackwallfootwear.com
and our dedicated support team will provide you with detailed last-mile
tracking information to pinpoint exactly where your order is.

If
for any reason we are unable to locate your package, we will make it
right by offering you a free replacement or a full refund. Your
satisfaction is our priority, and we’re committed to ensuring you have a
smooth and worry-free shopping experience with Peak Footwear.

To return your order or parts of it, please follow these steps:

support@blackwallfootwear.com and inform us that you wish to return the order or parts of it.

Ask our customer service if we can accept the return. Please note that the return address provided is not listed on our website.

If the return is accepted within the allowed timeframe, pack the product safely and securely in its original packaging.

Send the package to the return address provided by our customer service.

Email the tracking code to our customer service. This step is very important—without it, we can’t issue your refund!

Once we receive and inspect your package within 3 days of receipt, we will refund the returned products using the original payment method.

You can cancel your order within 6 hours after placing it. To cancel, please contact us at support@blackwallfootwear.com.

If the mistake was made by us, we will ensure you receive a free replacement at no additional cost!

Simply contact us via phone at +1 8372382823 between 9 AM and 5 PM EST or email us at support@blackwallfootwear.com. Our dedicated support team will promptly address the issue and arrange for your replacement.

If you receive a damaged or defective product, it is important to contact us within 30 days of receiving the item. To report the issue, please email us at support@blackwallfootwear.com with a photo of the damaged part. For best results, take the photos on a flat surface where the label and defect are clearly visible.

In the case of a serious problem, we will guide you through the next steps based on the information you provide. For defective items, we will always send a new package free of charge the first time. If the defect occurs again, we will refund the full purchase amount.

If you have any questions about products that were damaged upon arrival, please contact us at support@blackwallfootwear.com or call us at +1 8372382823 between 9 AM and 5 PM EST.

At Blackwall Footwear, we take pride in crafting our barefoot shoes with precision and the highest-quality materials to ensure both comfort and performance. Here are the key materials we use:

We use premium polyester for the upper part of our barefoot shoes, ensuring durability and a comfortable fit.

The soles are made from organic rubber, providing excellent grip and flexibility.

Our winter variants feature the same organic rubber soles for traction, with an inside lining of a special insole material that combines EVA and cotton wool. This ensures extra insulation and warmth during colder seasons.

Just like a good workout, wearing Blackwall Footwear shoes daily for up to 30 days will transform your walking experience.

Consistency is key—make them a part of your routine and feel the difference in comfort and performance!

Our design team, marketing team, and product rollout team are based in Canada and the United States.

Our manufacturer is in China, please do not attach a negative quality to having them made in China.

We have amazing feedback on our product, and if you don’t like it, we
have a forgiving return policy, so you really have not a lot of risk...

We accept the good old-fashioned methods of payment, such as credit cards
(Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. We also offer Afterpay & Paypal. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!